How to Set Up and Test a New User in MSP360 Console
Categoriy: Technical Work
Dated: August 2025
IT Company
MSP360 Cloud Backup is a secure and easy-to-use solution for protecting data by storing it in the cloud. It supports various platforms and cloud providers, making it ideal for businesses and IT professionals to ensure data safety and quick recovery.
A: What is MSP 360 Console?
MSP360 Console is a web-based platform used to manage data backups and remote monitoring for multiple computers and servers. It is primarily used by IT professionals and managed service providers (MSPs) to safeguard important data by creating automated backups, managing storage, and restoring files as needed. The console helps organise and control backups from a single location, making it easier to protect client data, minimise downtime, and ensure business continuity.
B: Why do we use MSP 360 Console?
We use MSP360 Console to make backup and data protection easier and more efficient. It allows us to manage all backups from one central place, saving time and reducing the chance of errors. With MSP360, we can schedule automatic backups, monitor systems remotely, and quickly restore data if something goes wrong. This helps keep important files safe, supports business continuity, and gives peace of mind that data is always protected.
Step 1. Log in to MSP360 Web Console
- Open a web browser and go to:
https://console.msp360.com - Create an Account. If already created, log in using your credentials.
- Enter your Administrator Email and Password.
- Click Sign In.
- If Multi-Factor Authentication (MFA) is enabled, enter the code sent to your registered device.
Step 2. Add a New Company
- From the Top Navigation Menu
- Click the green Add button.
- Select Company from the dropdown menu.
- Enter Company Details
- In the Name field, type the company name.
- Tick both options provided on the form.
- Set Storage Limit to 10 GB.
- Enable Required Settings
- Check the settings as shown in the provided screenshot.
- Select Backup Destination
- From the Backup Destination dropdown, select itcompany-SGP.
Step 3. Add a New User in the Created Company
- From the top navigation menu, click:
Organization → Users. - Click Add User.
- Fill in:
- Email Address – the user will log in with this email.
- User Account Name – Write Your Account Name.
- Backup Destination – itcompany-SGP.
- License – Default.
- After saving Email will be sent to the provided Email address.
- Click Save.
Step 4. Install the Backup Agent
- An email will be sent to your email address — please check your inbox (and spam/junk folder).
- Download and install the Backup Agent for Windows (run the installer and follow the on-screen instructions).
- After installation, launch the Backup Agent.
- Enter the credentials provided in the email and sign in.
- The Backup Agent dashboard will open — confirm that you can see the agent status and backup options.
Step 5. Create a Backup Plan
- Open the MSP360 Backup Agent on the user’s computer.
- Click Create New Backup Plan.
- Select File Backup or Image-Based Backup.
- Add files, folders, or drives to back up.
- Configure:
- Schedule – e.g., Daily at 10:00 PM.
- Retention Policy – e.g., Keep backups for 30 days.
- Encryption – enable AES-256 for security.
- Run it manually for the first test.
- Enable Full Consistency Check
- Retention Policy ( Keep, do not purge )
- Notification and Logging ( In all Cases)
- Save the plan.
Step 6. Start the Backup
- In the backup agent, select the plan and click Run.
- Wait for it to finish.
- In the MSP360 console, go to: Reporting → Backup History.
- Confirm the status is Success.
Step 7. Test the Restore
- Open the backup agent → click Restore.
- Select a file from the latest backup that you want to restore.
- Restore to a selected folder.
- Open the file to confirm it’s intact.
